DOI: 10.5937/jaes15-12172
This is an open access article distributed under the CC BY-NC-ND 4.0 terms and conditions.
Volume 15 article 419 pages: 113 - 121
Process approach is a part of many organizations'
management systems. Process oriented organizations focus on value added processes,
their management, performance measurement, improvement and automation. However,
in many higher education institutions is not process management implemented and
its teaching does not always correspond with business needs and practice. This
paper deals with the latter side of process management in higher education -
course of process management held at Faculty of management and economics of
Tomas Bata University in Ziin. The main purpose of the paper is to present the
resuits of the research among Czech universities and their approach to BPM
education and a case study of process management course and its improvement at
Facuity of Management and Economics at Tomas Bata University in Ziin. To
improve the course, the very aspects of process management such as customer
focus or performance measurement were appiied. The performed action research is
then described in form of the case study.
The
authors are thankful to the Internal Grant Agency of FaME TBU No.
IGA/FaME/2015/043 (Management and software support of internal processes in
hospitals in Czech Republic) for financial support to carry out this research.
APQC, 2016. Process and Performance Management,
https://www.apqc.org/knowledgebase/download/363319/K06479_ 2016_PPM_Priorities_Survey_Summary.pdf (viewed
at 9 Apr. 2016)
Abdous M., 2011. Towards a
framework for business process reengineering in higher education, Journal of
Higher Education Policy and Management, (33)4, pp. 427-433.
Ahmad H., Francis A. and Zairi
M., 2007. Business process reengineering: Critical success factors in higher
education, Business Process Management Journal, (13)3, pp. 451-469.
Bandara, W. vom et al., 2010.
Business Process Management Education in Academia: Status, Challenges, and
Recommendations, Communication of the Association for the Information Systems,
(21), pp. 744-776.
Brennan L. and Austin W., 2003.
Addressing the Need for Management Processes for Higher Education
Accreditation, Innovative Higher Education, (28)1, pp. 49-62.
Davenport T. H. and Short J. E.,
1990. The New Industrial Engineering: Information Tech- nology and Business
Process Redesign, Sloan Management Review, (31)4, pp. 11-27.
Davis J. and Mehta K., 1997.
Reengineering a School of Business of the Future: A Mission/Vision Model for Higher
Education in Transformational Times, SAM Advanced Management Journal, (62)2,
pp. 8-15.
Hammer M., 1990. Reengineering
Work: Don't Automate, Obliterate, Harvard Business Review, July-August, pp.
104-112.
Hars A., 2002. Using BPR Tools in
Business Process Education. In A. W. Scheer, F. Abolhassan, W. Jost and M.
Kirchmer (Eds.), Business Process Excellence: ARIS in Practice, Berlin:
Springer, pp. 175-186.
Jeston J. and Nelis J., 2008.
Business process management: Practical guidelines to successful implementations,
Amsterdam: Elsevier/Butterworth-Heinemann.
Recker J. and Rosemann M., 2009.
Teaching Business Process Modelling: Experiences and Recommendations,
Communication of the Association for the Information Systems, (25), pp. 1-16
Seethamraju R., 2012. Business
process management: a missing link in business education, Business Process
Management Journal, (18)3,pp. 532-547.
Smith H. and Fingar P., 2007.
Business process management: the third wave. [4th An- niversary ed.]. Tampa,
Fla: Meghan-Kiffer Press.
Tucek D. and Basl J., 2011. Using
BPM Principles to Increase the Efficiency of Processes in Higher Education in
the CR. In: Proceedings of the 2th International Conference on Education and
Educational Technologies. Greece, Corfu: World Scientific and Engineering
Academy and Society (WSEAS/ NAUN), pp. 47-51.
Tuckova Z. and Tucek D., 2010.
Increasing knowledge by teaching of modern BPM systems. In: Latest Trends on
Engineering Education. Greece, Corfu: World Scientific and Engineering Academy
and Society (WSEAS), pp. 487-492.
Walker K. B. and Black E. L., 2000.
Reengineering the undergraduate business core curriculum: aligning business
schools with business for improved performance, Business Process Management
Journal, (6)3, pp. 194-213